Often, but not always. Please contact Customer Service at +44 1243 780501 orinfo@whitepebbleint.com for more information.
Can I use my probe thermometer in a smoker or barbeque?
We recommend using your thermometer only as an instant read under these conditions. When using the continuous read feature please note:
Be careful not to sever or damage the lead or probe with the cooker lid.
Do not expose the probe or lead to direct flames. Probes damaged due to misuse will not be replaced free of charge under warranty. (See your thermometer's instruction sheet to read your particular thermometer's warranty in full.)
Always wear a heat resistant glove when touching the metal probe or wire during or just after cooking. DO NOT TOUCH IT WITH BARE HANDS.
Can the Iron Rest / Holster be removed from my Ironing Board?
No, as this is a part of the structure of the Ironing Board.
Can the Ultra Probe be used in the oven?
Yes, as long as the temperature is not above 200°C. The oven door can be closed on the cord and the base of the unit must remain outside the oven at all
times.
Does Polder ship outside the UK?
Yes, please contact us for International shipping rates and order inquiries.
How can I get a new copy of the operating / assembly instructions for my item?
Most instruction booklets are available for download via the Support link. If you do not see your product's model number listed
in this area, please contact customer service at +44 1243 780501 or sales@polderproducts.co.uk to obtain a new copy
for your item.
How can I return a product purchased through the Polder website?
Purchases made from our website may be returned to:
Polder Products, LLC
Attn: Returns
Unit 2, Plot 11 Terminus Road
Chichester, PO19 8TX
UK
Please send all returns postage pre-paid with proof of purchase, reason for return and contact information where you can be reached in case
there are any issues processing your refund.
How do I know which replacement probe I need for my thermometer?
All Polder probe thermometers are compatible with the Ultra Probe replacement probe 358
How much weight can my Polder Step Stool support?
The recommended maximum capacity of a Polder Step Stool is 102 kgs (225 lbs). Polder strongly advises against exceeding the 102 kgs (225 lbs) capacity
as doing so will weaken the ladder over time and may result in injury.
I purchased one of your products from another website. Can I return it to Polder for a refund?
If you have purchased our products through a retailer, catalog, or any other website besides this one, your purchase is subject to the return/exchange policy of the seller. If you wish to return it for a refund or make an exchange, you must arrange to return it to the retailer from which it was originally purchased.
Polder will not refund the purchase price to the consumer, nor will Polder pay shipping charges to return an item back to us. Only the retailer, catalog, or website from which you made the purchase can issue a cash or credit refund.
What is the difference between an In-Oven and Instant-Read Thermometer?
An In-Oven Thermometer is designed to be left in the oven to monitor the temperature of the item as it is cooking. An Instant-Read Thermometer is meant to take a “sampling” temperature of the item and should not be left in the oven. At no point should an Instant-Read Thermometer be used as an In-Oven Thermometer, doing so will invalidate the warranty and may damage the product.
What is the height of the top step for the Ultralight Ladders?
The 3-Step Ultralight Step Stool LDR-3500-83RM has a top step height of 24.5-inches.
The 5-Step Ultralight Step Stool LDR-5500RM has a top step height of 42.5-inches.
What type of warranty does Polder offer on their products?
The life of the warranty is different for each product - see your product's instruction booklet for its specific warranty.
Where are your products available to purchase?
Our full line of products are available to purchase through the Polder website. Selected items are available at many fine retailers across the United States and Canada. Please visit our Where to Buy page for more info.
Where is the ON/OFF button on my timer?
Our timers do not include an ON/OFF button as the battery use is minimal when the timer is not being used.
