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Frequently Asked Questions
Can I get replacement parts for my Polder item?
Often, but not always. Please contact Customer Service at +44 1243 780501 or email@example.com
for more information.
Can I use my probe thermometer in a smoker or barbeque?
- Be careful not to sever or damage the lead or probe with the cooker lid.
- Do not expose the probe or lead to direct flames. Probes damaged due to misuse will not be replaced free of charge under warranty. (See your thermometer's instruction sheet to read your particular thermometer's warranty in full.)
- Always wear a heat resistant glove when touching the metal probe or wire during or just after cooking. DO NOT TOUCH IT WITH BARE HANDS.
Can the Iron Rest / Holster be removed from my Ironing Board?
Can the Ultra Probe be used in the oven?
Does Polder ship outside the UK?
Yes, please contact us for International shipping rates and order inquiries.
How can I get a new copy of the operating / assembly instructions for my item?
How can I return a product purchased through the Polder website?
Polder Products, LLC
Unit 2, Plot 11 Terminus Road
Chichester, PO19 8TX
Please send all returns postage pre-paid with proof of purchase, reason for return and contact information where you can be reached in case there are any issues processing your refund.
How do I know which replacement probe I need for my thermometer?
How much weight can my Polder Step Stool support?
I purchased one of your products from another website. Can I return it to Polder for a refund?
Polder will not refund the purchase price to the consumer, nor will Polder pay shipping charges to return an item back to us. Only the retailer, catalog, or website from which you made the purchase can issue a cash or credit refund.
What is the difference between an In-Oven and Instant-Read Thermometer?
What is the height of the top step for the Ultralight Ladders?
What type of warranty does Polder offer on their products?
Where are your products available to purchase?
Our full line of products are available to purchase through the Polder website. Selected items are available at many fine retailers across the United States and Canada. Please visit our Where to Buy page for more info.